Return Policy
Right of Withdrawal
In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) physically receives the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example, an email to hello@72records.be). You may use the standard withdrawal form, but it is not obligatory.
Conditions for Returns
To be eligible for a return, items must meet the following conditions:
- The record must be in its original, unopened shrink wrap (if it was sealed when sold)
- Used or unsealed records must be returned in the same condition as received
- The item must not show any additional signs of wear, damage, or use
- All original packaging, inserts, and accessories must be included
Please note that we cannot accept returns on items that have been played, damaged after delivery, or are missing original components. Records sold as "sealed" that have been opened are no longer eligible for return.
How to Return an Item
Contact us
Email hello@72records.be with your order number and the reason for your return. We will confirm eligibility and provide return instructions.
Ship the item back
Pack the record securely (ideally in a record mailer) and ship it to the address we provide. Return shipping costs are the responsibility of the buyer unless the item was defective or we made an error.
Receive your refund
Once we receive and inspect the returned item, we will process your refund within 5 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the transaction.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free return and send you a replacement or issue a full refund, including original shipping costs.
Need to start a return?
Email us at hello@72records.be with your order number and we will get back to you within one business day.